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Acceptance of Terms By accessing or using the services provided by Design Henge (“Agency”), you (“Client”) agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Services The Agency provides digital services, including but not limited to website development and design, logo design, video animation, SEO, marketing and content writing. Specific service details will be outlined in a separate Statement of Work (SOW) for each project.
All projects require a non-refundable upfront deposit as outlined in the project proposal.
Payment schedules and milestones will be detailed in the SOW.
Late payments may incur additional fees as specified in the service agreement.
Provide timely feedback and approvals.
Supply all necessary materials and information required for the project.
Ensure full and timely payment according to the agreed schedule.
The Client is entitled to a specified number of revisions rounds as detailed in the SOW.
Additional revisions beyond the agreed number may incur extra charges.
Both parties agree to keep all proprietary information confidential.
This obligation extends beyond the termination of the contract.
Upon full payment, the Agency grants the Client exclusive rights to the final deliverables.
The Agency retains the right to use the deliverables for promotional purposes unless explicitly restricted by the Client.
Either party may terminate the agreement with a specified notice period.
The Client is responsible for payment of all services rendered up to the termination date.
These terms and conditions are governed by the laws of United States of America.
The Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by the Client for the specific project.
Disputes will first be attempted to be resolved through mediation.
If mediation fails, disputes will be resolved through non-binding arbitration.
Refunds are not provided once the initial design/mockup is approved or for third-party services purchased on behalf of the Client.
Full refund conditions and non-refundable scenarios are detailed in the refund policy section of the service agreement.
The Agency reserves the right to modify these terms at any time.
Continued use of our services constitutes acceptance of any changes.
The Client agrees to the following terms regarding automatic payment authorization to ensure complete and timely payment for the services rendered by the Agency:
Non-Responsiveness: If the Client becomes unresponsive or fails to provide necessary feedback, approvals, or payment within seven (7) days of any request or milestone, the Agency is authorized to automatically charge the remaining balance of the project to the Client’s provided payment method.
Project Completion Without Full Payment: If the Client utilizes or takes delivery of any part of the services or deliverables without making full payment as per the agreed payment schedule, the Agency is authorized to automatically charge the remaining balance to the Client’s provided payment method.
Payment Discrepancies: In the event of any payment discrepancies or issues, the Client agrees to resolve such matters promptly. If the Client fails to do so within seven (7) days, the Agency is authorized to automatically charge the remaining balance to the Client’s provided payment method.
Late Payment Fees: Any payments not received by the due date will incur a late payment fee of 10% per month on the outstanding balance until paid in full. The Agency is authorized to automatically charge this fee to the Client’s provided payment method.
Cancellation or Termination: In the event that the project is canceled or terminated by the Client without prior mutual agreement, the Agency is authorized to charge the Client for all completed work and any incurred costs up to the point of cancellation or termination.
Contact Information For any questions about these Terms and Conditions, please contact us at support@designhenge.com or 872-268-5809
By providing your phone number, you authorize Design Henge to communicate with you via text message regarding your project and other relevant information. Standard message and data rates may apply. You can opt out of sms communications at any time by replying "STOP" to any text message. Please note that opting out of sms communications does not affect your ability to receive necessary communications regarding your project via email. For more information, please refer to our Privacy Policy.
"The team at Design Henge completely transformed our online presence! Their creativity and attention to detail really help put our brand out there. We couldn't be happier."
- Sarah M.
CEO
